17.02.2024 63 Views

Technical Support Engineer

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Place: Kyiv
Work Type: Full-time
Salary: 2000 USD

Our client, an international leader in payment systems, solutions for online, mobile and retail trade, is looking for its Ukrainian office the candidates for the following position:
Technical Support Engineer

CORE MISSION

Providing technical support service to the international & Ukrainian customers and partners for EFT POS Terminals and other electronic payment solutions

Main responsibilities:
  • Online consultation of customers for operation of EFT POS Terminal networks and software solutions (email, phone, jira-tickets).
  • Software delivery packages preparation and deliveries using online tools.
  • Technical support of customers during UAT process, maintenance of Issues & Requirements Lists.
  • Technical support for certifications with payment systems (MasterCard, VISA etc.) including software packages, configuration profiles, certification applications & reports. Interaction with payment systems.
  • Technical support on Integration projects (ECR, petrol, transportation, vending etc.) including requirements analysis, test equipment setup, integration tests on site.
  • Technical support of Cloud users.
  • Reports to development team: bug & issues lists, field experience, new requests for improvement.
  • Proactive interaction with customers: information on new SW deliveries, roadmaps.
  • Providing SW packages to Repair Center for terminal preparation procedures.
Requirements:
  • Excellent communication & documentation skills
  • Ability to communicate effectively across multiple geographies
  • Be driven and motivated to success, stress resistance
  • Be a team player
  • English language (reading, writing, speaking, comprehension)
  • Advanced level knowledge principals of telecommunication networks and equipment functionality
  • Windows and Linux OS technical knowledge
  • Base knowledge on cryptography
  • Tools: Confluence, JIRA
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