Imagine how your creative approach and strategic thinking could transform the future of retail across multiple countries!
If you are an ambitious and experienced professional in retail, design, and customer experience, our partner – an international retail company – is looking for you to join as Head of Global Retail Format & Customer Experience.
With more than 1,500 locations and 16,000 employees across several countries, we are committed to creating unique and inspiring retail spaces. Your mission will be to develop a strategy that unifies our efforts across all markets and implement global standards for store design, influencing brand perception and customer experience.
Why This Role Matters
In a highly competitive retail environment, your role will be essential — not only in creating visually appealing stores but also in setting new standards for customer service. You will not just manage projects — you will craft a distinctive customer atmosphere that drives acquisition and retention.
Key Responsibilities:
- Develop a unified architectural strategy across all markets.
- Design and implement global retail format standards (interior, exterior, zoning, advertising solutions).
- Manage global projects related to store architecture improvements, new format rollouts, and updates to existing formats.
- Analyze the effectiveness of retail spaces: how architectural solutions impact conversion rates, average purchase value, foot traffic, and customer satisfaction.
- Oversee concept implementation in local markets and collaborate with local teams for adaptation.
- Coordinate with international and local contractors: architecture firms, equipment manufacturers, designers, construction companies.
- Develop new zones and integrate innovations into store formats to enhance customer experience.
- Manage project budgets and timelines, ensuring high-quality execution.
- Lead the team: organize workflows, develop team expertise, and foster effective collaboration with local departments.
- Experience in architectural marketing, retail design, or commercial space planning.
- Strategic management skills in architectural solutions for multinational retail chains.
- Understanding of consumer behavior in retail environments and how design drives conversion.
- Experience leading international or cross-regional projects.
- Ability to scale architectural concepts across diverse markets while adapting to local specifics.
- Strong leadership skills and experience managing teams in an international environment.
- Proven experience working with contractors, managing budgets, and delivering projects on time.
- Willingness to travel (to oversee project execution in different countries).
- Proficiency in English and experience working with international vendors.
- Skilled in visualization tools and presentation methods.
Salary Range: Please share your salary expectations that would motivate you to change jobs.
We look forward to receiving your CV at escadra@escadra.agency.