Technical Support EngineerApply
Our client, an international leader in payment systems, solutions for online, mobile and retail trade, is looking for its Ukrainian office the candidates for the following position:
Technical Support Engineer
Providing technical support service to the international & Ukrainian customers and partners for EFT POS Terminals and other electronic payment solutions
- Online consultation of customers for operation of EFT POS Terminal networks and software solutions (email, phone, jira-tickets).
- Software delivery packages preparation and deliveries using online tools.
- Technical support of customers during UAT process, maintenance of Issues & Requirements Lists.
- Technical support for certifications with payment systems (MasterCard, VISA etc.) including software packages, configuration profiles, certification applications & reports. Interaction with payment systems.
- Technical support on Integration projects (ECR, petrol, transportation, vending etc.) including requirements analysis, test equipment setup, integration tests on site.
- Technical support of Cloud users.
- Reports to development team: bug & issues lists, field experience, new requests for improvement.
- Proactive interaction with customers: information on new SW deliveries, roadmaps.
- Providing SW packages to Repair Center for terminal preparation procedures.
- Excellent communication & documentation skills
- Ability to communicate effectively across multiple geographies
- Be driven and motivated to success, stress resistance
- Be a team player
- English language (reading, writing, speaking, comprehension)
- Advanced level knowledge principals of telecommunication networks and equipment functionality
- Windows and Linux OS technical knowledge
- Base knowledge on cryptography
- Tools: Confluence, JIRA