IT Recruitment Success: The Path to Engaging a Top-tier Help Desk Engineer
Materialise is a pioneering and leading company in the field of 3D printing, also known as additive manufacturing.
Founded in 1990 and headquartered in Leuven, Belgium, the company’s services and software solutions are used across a range of industries, including healthcare, automotive, aerospace, art and design, and consumer goods.
Materialise has a unique end-to-end approach, spanning from software development to manufacturing services, which enables it to provide innovative 3D printing solutions.
European market leader for 3D printing
Our client approached us with a clear objective in mind: to hire a Help Desk Engineer who could augment their customer support efforts and contribute to the overall enhancement of their service experience.
Recognizing the critical role such a professional plays in ensuring smooth operations and customer satisfaction, they sought our expertise to find a candidate with a strong technical background, outstanding problem-solving skills, and a service-oriented mindset.
This goal signified more than just filling a vacancy – it represented their commitment to continuously improve their customer service by ensuring their users have access to reliable, friendly, and effective assistance whenever technical issues arise.
Here are some requirements for the position:
- A minimum of five years of experience as a System Administrator / Network Administrator.
- Experience with databases, networks (LAN, WAN)
- At least an intermediate level of the English language.
- Knowledge of system security and data backup/restore;
- Ability to create scripts in Python, Perl or other programming language;
Your work approach stands out due to your ability to establish personal connections while seeking candidates. This includes evaluating whether they meet the customer’s expectations and building rapport with customer representatives. By prioritizing personal contact, you create a foundation for successful placements and foster strong professional relationships.
Frequently Asked Questions
Have questions? We are here to help.
Do you work only in Ukraine or offer global tech recruitment as well?
As an international IT recruitment agency, we specialize in finding and hiring technical professionals, including software developers, from around the globe. We believe that the search for talented IT personnel has no geographical limitations, and we take pleasure in identifying and recruiting the best tech talent for your business, regardless of the country in which they reside. Whether it’s Ukraine or any other region, we offer global IT recruitment services that can provide you with the right fit for your business needs.
Do you work only with large scale projects?
At our agency, we collaborate with both established enterprises and startup companies. We prioritize assisting emerging teams in their growth and development by connecting them with highly skilled and talented professionals.
How long does it take you to fill the job openings?
Our top priority is delivering high-quality service to our clients. We believe that inundating you with an overwhelming number of resumes the day after discussing a job opening is not an effective approach to achieving quality results.
However, we also understand that speed and efficiency are critical factors in the hiring process, as they can have a significant impact on business operations.
To strike a balance between quality and efficiency, our team of IT recruiters strive to deliver the best possible outcomes. We commit to presenting the most relevant candidates within four working days, and we aim to fill job openings within two weeks. This way, we can deliver fast and effective hiring solutions while maintaining our standard of quality service.
What makes you stand out among other IT recruitment agencies?
At our agency, we understand that every client and their needs are unique, and therefore, we do not rely on a one-size-fits-all approach. We take an individualized approach to every client’s situation, addressing their specific “pain points” and requirements, which leads to exceptional outcomes.
In addition, we firmly believe in the concept of partnership, working alongside our clients to achieve a common goal of recruiting talented IT staff. To achieve this, it is essential to maintain open and honest communication, be flexible, and treat each other with respect.
Our dedication to forming genuine partnerships is evident in our track record of success. By partnering only with companies that align with our values, we have been able to successfully fill 100% of the job openings we have worked on.
Where are you located?
At this moment, we have offices and representative centers in Ukraine, Poland and Romania